Frequently Asked Questions

Yes, completely free. There is no charge to call, and we never require insurance or payment information.

Yes. Everything you share is strictly confidential. We protect your privacy and only break confidentiality if there is an imminent threat of serious harm.

Florida has thousands of licensed treatment facilities — inpatient rehabs, outpatient programs, medication-assisted treatment clinics, and detox centers in Miami, Orlando, Tampa, Jacksonville, and across the state.

Yes. Florida Medicaid covers substance use disorder services including residential treatment, outpatient counseling, and medication-assisted treatment. We can help verify your coverage and find in-network providers.

F.S. § 893.21 provides immunity from drug possession charges when you call 911 for an overdose. Both the caller and the overdose victim are protected. Call 911 first — Florida law protects you.

Naloxone is available at most Florida pharmacies without a prescription. Many county health departments and local harm reduction programs provide free kits. Some emergency rooms and treatment programs also dispense naloxone.

Yes. Florida has a significant older adult population and several programs specifically addressing addiction in seniors. Medicare also covers substance use disorder treatment.

Yes. All three metro areas have extensive treatment networks. We can help you identify programs in your city based on your substance, insurance, and level of care needed.

Relapse is part of many people's recovery journey — it does not mean treatment failed. We can help you find a program that addresses what happened before and builds a stronger foundation for lasting recovery.

Yes. Several programs in Florida's major cities specialize in LGBTQ+ affirming care. We can help identify these when matching you with treatment.